Car Service City - Stellenbosch

A horrible experience I had today after servicing my car more than 3 times at this branch I am so disappointed. I booked my car for Friday 05 2026. I pulled into the branch at 07:09 to be exact, my car was the 1st one to arrive. We were assistant by Gavin we registered our car, did inspection and he booked us an uber to town, we left at around 07:40, we came back to the branch at 12:05 pm. We find our cars bonnet still open, we waited outside, at around 13:30 we came to sit inside still waited without asking anything but we noticed there is something wrong because the guy was under the car then went to speak to the TK (One of the technicians), and he went under the car. Maruaan the guy that spoke to TK, went to call Gavin, they spoke holding the oil filter housing pipe, my son asked if everything is fine, Gavin responded saying there is a problem with oil filter housing, he then called him showing him what was wrong, he further said that that was not the original Nissan Navara pipe, I then asked him how is that possible because that car after service plan expired we started service with the branch. He defensively said he doesn't know, he is trying to help, he is finding us another pipe that will be delivered after 16:00, he advise that we go wait somewhere so we said we will wait there since there is nowhere else to go. At 16:00 the part arrived they fixed it, sealed it and put in oil, they did their diagnostics, they realized oil was not enough, they put oil again. They turned the engine on, I asked them to test drive it, they did and came back gave us the car and we left. On the way home the car showed low engine oil level, I called Gavin to tell him, I asked him what could be the problem, he said he do not know, the only time he can give me a response it when the car if in front of him and he has run diagnostics, I was scared even to continue driving the car. Two things are my highlights after all this novel 1. They say they work on first come first serve basis, but they started working on our car when we came back because if not so they would have known about that problem earlier 2. They tried to shift the blame of how that oil housing filter on us yet the car has been serviced by them since 2023 3.The time they took to update us on what was going on 4. Gavin's response was not reassuring when I shared my fear and frustration. 5.It took them 8 hours for a minor service